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<p>The Command, Control, Communication, Computer, Cyber, and Intelligence Service Center (C5ISC) of the U.S. Coast Guard is making significant strides in modernizing its technology infrastructure to enhance mission success and adapt to evolving challenges.</p>
<p>The C5ISC, led by Capt. Kevin Carroll has been at the forefront of integrating technology solutions for the Coast Guard’s 11 operational missions. Established just before the global onslaught of the COVID-19 pandemic, the center faced the formidable task of consolidating multiple centers, merging diverse technology workforces, and rapidly adopting teleworking technologies to ensure operational continuity during the pandemic.</p>
<h2 class="wp-block-heading" id="mobile-communications-and-collaboration-are-in-focus">Mobile communications and collaboration are in focus</h2>
<p>The center is actively advancing mobile communication capabilities and fostering greater collaboration, a trend that gained momentum during the pandemic. The adoption of Microsoft’s Office 365 has facilitated improved collaboration and streamlined business processes. Notably, the implementation of software-defined phones allows for increased flexibility in communication, with a single number reaching multiple individuals in different locations simultaneously.</p>
<p>Efforts are underway to update both ashore and afloat command and control systems. The afloat vessels will soon deploy SeaWatch 4.0, a major architectural upgrade addressing processing power issues and enhancing sensor integration. On the ashore front, the Looking Glass system provides tailored solutions for specific needs in different locations, catering to the unique demands of diverse ports like New York City and Houston.</p>
<h2 class="wp-block-heading" id="navigating-complex-communication-networks">Navigating complex communication networks</h2>
<p>The C5ISC faces the intricate task of enabling seamless communication between the Coast Guard and various entities, including the Defense Department, homeland security agencies, law enforcement organizations, NATO allies, and Indo-Pacific partner nations. Balancing communication with smaller nations and local communities, especially in places like Guam, is a challenge the center successfully navigates through digital communication platforms.</p>
<p>The center serves as a pivotal force in guiding the Coast Guard towards a data-centric future, integral to the service’s overall modernization efforts. Emphasizing the importance of data management and security, Capt. Carroll highlighted the role of AI and machine learning in achieving this focus. The implementation of zero-trust cybersecurity measures, including an integrated data environment, is a priority for the C5ISC, as it works towards eliminating siloed backend databases and facilitating big data processing.</p>
<h2 class="wp-block-heading" id="innovation-with-herman-a-software-factory">Innovation with herman: A software factory</h2>
<p>Aiming to enhance agility in software development, the C5ISC is establishing a software factory named Herman. This initiative, inspired by a World War II-era Coast Guard cat, aims to streamline the software development process. The Agile Compass contract, currently in progress, will involve certified contractors utilizing Herman for rapid software development. Additionally, collaboration with the Defense Innovation Unit for rapid prototyping showcases the center’s commitment to staying at the forefront of technological innovation.</p>
<p>Recognizing the need to keep pace with emerging technologies, Capt. Carroll is reconfiguring the organizational structure within the C5ISC. A notable addition is the creation of a cloud brokering branch, focusing on cloud-related matters and enhancing efficiency in cloud-based operations.</p>

Coast Guard’s C5ISC Forges Ahead in Technology Advancements

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