Future

<p>In the ever-evolving world of technology, data privacy and usage have become paramount topics of discussion. One such case that has recently caught the eye of the tech world involves Zoom, the video conferencing giant. An update in Zoom’s terms of service has established the company’s right to use some customer data for training its artificial intelligence (AI) models. This move is a measured step towards Zoom’s own AI ambitions, and it has sparked a conversation about data usage, consent, and the future of AI in communication platforms.</p> 
<p>&nbsp;</p> 
<h2 style="text-align: center;" id="zoom-s-data-usage-a-closer-look">Zoom’s Data Usage: A Closer Look</h2> 
<p>The “service-generated data” that Zoom can now use to train its AI includes customer information on product usage, telemetry and diagnostic data, and similar content or data collected by the company. Interestingly, the company does not provide an opt-out option for this data usage. This isn’t an uncommon data category for companies to use for these purposes, but it does highlight the growing trend of leveraging user data to improve AI capabilities.</p> 
<blockquote class="twitter-tweet"> 
 <p dir="ltr" lang="en">Wow. New Zoom Terms of Service (10.2) stipulate that you as a user consent to allow AI to train on and use all of your data, including video, audio, facial, biometric data, etc… It’s time to switch to <a href="https://twitter.com/keet_io?ref_src=twsrc%5Etfw" rel="noopener noreferrer nofollow">@keet_io</a>. <a href="https://t.co/TxZaCEHkSi" rel="noopener noreferrer nofollow">pic.twitter.com/TxZaCEHkSi</a></p> 
 <p>— Gabor Gurbacs (@gaborgurbacs) <a href="https://twitter.com/gaborgurbacs/status/1688545631470489601?ref_src=twsrc%5Etfw" rel="noopener noreferrer nofollow">August 7, 2023</a></p> 
</blockquote> 
<p><script async src="https://platform.twitter.com/widgets.js" charset="utf-8"></script></p> 
<p>Zoom’s terms of service state, “You consent to Zoom’s access, use, collection, creation, modification, distribution, processing, sharing, maintenance, and storage of Service Generated Data for any purpose, to the extent and in the manner permitted under applicable Law, including for the purpose of … machine learning or artificial intelligence (including for the purposes of training and tuning of algorithms and models).”</p> 
<p>&nbsp;</p> 
<h2 style="text-align: center;" id="ai-features-and-customer-consent">AI Features and Customer Consent</h2> 
<p>In June, Zoom introduced two new generative AI features — a meeting summary tool and a tool for composing chat messages. These features were released on a free trial basis for customers, who can decide whether or not to use them. However, when a user does enable these features, Zoom has them sign a consent form allowing Zoom to train its AI models using their individual customer content.</p> 
<p>&nbsp;</p> 
<p>Zoom has clarified that “for AI, we do not use audio, video or chat content for training our models without customer consent.” This statement emphasizes the company’s commitment to respecting user privacy and ensuring that the use of personal data for AI training is consensual.</p> 
<p>&nbsp;</p> 
<p>“Your content is used solely to improve the performance and accuracy of these AI services,” Zoom wrote in a blog post. A company spokesperson further added that “Zoom customers decide whether to enable generative AI features, and separately whether to share customer content with Zoom for product improvement purposes.”</p> 
<p>&nbsp;</p> 
<h2 style="text-align: center;" id="conclusion-a-step-towards-ai-driven-future">Conclusion: A Step Towards AI-Driven Future</h2> 
<p>The move by Zoom to use customer data for AI training is indicative of a broader trend in the tech industry. As AI continues to evolve and become more integrated into our daily lives, the use of personal data for AI training is likely to become more common. However, the issue of consent and the right to opt-out will remain critical.</p> 
<p>&nbsp;</p> 
<p>Zoom’s approach to customer consent and data usage for AI training provides a glimpse into how companies might balance the drive for innovation with the need for privacy and user consent. As we move forward into an increasingly<a href="https://walletinvestor.com/magazinadmin/best-ai-crypto-trading-bots-2023/" rel="noopener noreferrer nofollow"> AI-driven</a> future, the conversation around data usage and consent will continue to evolve, and companies like Zoom will be at the forefront of this discussion.</p>

Zoom Can Now Train its A.I. Using Customer Data

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