From the onset of its operations in Nigeria, OPay has set its sight on developing a robust infrastructure…
From the onset of its operations in Nigeria, OPay has set its sight on developing a robust infrastructure that can stand the test of time and provide excellent customer satisfaction and also help business owners meet their growth objectives.
The goal of the investment in a solid infrastructure was to improve the digital payment landscape in Nigeria significantly and by doing so, create growth opportunities for small and medium-scale business owners while allowing consumers access to the best of online financial services.
Going by recent developments in Nigeria, OPay’s proactive investment has paid off handsomely.
While other service providers in the segment cracked under pressure, leaving their users frustrated with network or transaction failures, its infrastructure was resilient and robust.
And even though there was a sudden explosion in the number of daily transactions, the OPay platform was able to withstand the capacity and pressure and continue its tradition of excellent service delivery and super fast payment to over 30 million customers.
From the man who sells pepper by the roadside in Ogbomoso, the transporter who shuttles between Oshodi and Obalende, and the grocery store owner in Uyo, Akwa Ibom state, not forgetting the consumers who desire fast and easy payment solution, OPay provided a platform for them to connect and meet their individual objectives.
Mary Okon said she didn’t just enjoy OPay’s excellent service delivery but also grew sales by almost five times, and she added that this could not have been possible without OPay’s commitment to providing Nigerians excellent financial services.
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“Many people who were frustrated by a lack of flexible payment options in other shops rushed to buy from me. And for those who didn’t have an OPay app, I became an OPay evangelist and also helped them install the app while I earned a referral bonus. Needless to say that my sales in February Skyrocketed by almost 500% compared to January.
Madam Felicia, who runs a beauty shop in Ibadan, had this to say about OPay, “It’s been great using OPay so far! All we do is share our payment details with customers after their hair is done, and they make instant transfers to us using the wallet. It’s so easy”
And for many consumers, there has never been a more hassle-free way to make payment. Tunde says he was pleasantly surprised to see that the transport operators now willingly accept payment through the platform.
“It should how much the company has built trust and credibility through its platform, by creating a customer-focused product that is appealing to the mass market,” Tunde said.